Privacy Policy

1. Information We Collect

Personal Information

When you create an account and use our service, we collect the following personal information:

• •Account Information: Your name, email address, and password
• •Payment Information: Billing details processed securely through our payment provider (we do not store full credit card numbers)
• •Memorial Content: Photos, videos, biographical information, and other content you upload to create memorial pages
• •Communications: Messages you send us through contact forms or support channels

Technical Information

We automatically collect certain technical information when you use our service:

• •Device Information: IP address, browser type, operating system, and device identifiers
• •Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns
• •Cookies and Similar Technologies: See our Cookies section below for more details

2. How We Use Your Information

We use the information we collect for the following purposes:

• •Service Provision: To create, host, and maintain your memorial pages
• •Account Management: To manage your account, authentication, and subscriptions
• •Payment Processing: To process subscription payments and manage billing
• •Customer Support: To respond to your inquiries and provide technical assistance
• •Service Improvement: To analyze usage patterns and improve our platform's features and performance
• •Communications: To send important service updates, billing notifications, and respond to your requests
• •Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Your Content and Ownership

Content Privacy Controls

You have full control over the privacy settings of your memorial pages. You can choose to make pages public, private, or accessible only to specific individuals. You can modify these settings at any time through your account dashboard.

4. Data Security

We implement industry-standard security measures to protect your personal information and content:

• •Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols
• •Secure Storage: Your content is stored on secure cloud infrastructure with redundant backups
• •Access Controls: Strict internal access controls limit who can view your data
• •Regular Audits: We conduct regular security assessments and updates

While we implement robust security measures, no system is completely secure. We encourage you to use strong passwords and enable two-factor authentication when available.

5. Information Sharing

We do not sell your personal information. We may share your information only in the following limited circumstances:

• •Service Providers: With trusted third-party providers who assist in operating our service (e.g., cloud hosting, payment processing). These providers are contractually obligated to protect your data
• •Legal Requirements: When required by law, court order, or government regulation
• •Business Transfers: In the event of a merger, acquisition, or sale of assets, with notice to you
• •With Your Consent: When you explicitly authorize us to share information

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and understand how our service is used:

• •Essential Cookies: Required for authentication and basic functionality
• •Performance Cookies: Help us understand how visitors use our website
• •Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our service.

7. Third-Party Services

Our service integrates with select third-party providers:

• •Firebase/Google Cloud: For authentication, hosting, and data storage
• •Stripe: For secure payment processing
• •Google Analytics: For website analytics and performance monitoring

These services have their own privacy policies. We encourage you to review them to understand how they handle your data.

8. Your Privacy Rights

Under UK data protection laws, you have the following rights:

• •Access: Request a copy of the personal information we hold about you
• •Rectification: Request correction of inaccurate or incomplete information
• •Erasure: Request deletion of your personal data (subject to legal obligations)
• •Data Portability: Request transfer of your data to another service
• •Objection: Object to certain types of data processing
• •Withdraw Consent: Withdraw consent for data processing where consent was the legal basis

To exercise any of these rights, please contact us. We will respond to your request within one month.

9. Data Retention

We retain your personal information for as long as necessary to provide our service and fulfill the purposes outlined in this policy:

• •Active Accounts: Data is retained while your account is active
• •Closed Accounts: Data may be retained for a reasonable period after closure for legal compliance and dispute resolution
• •Legal Requirements: Some data may be retained longer to comply with legal obligations

10. Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by email or through a prominent notice on our website. Your continued use of OneTribute after such changes indicates your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our contact page.