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OneTribute

Frequently Asked Questions

Everything you need to know about OneTribute

Find answers to common questions about creating memorial pages with OneTribute. Can't find what you're looking for?Feel free to contact us.

OneTribute makes it easy to create beautiful memorial pages. Simply sign up, add photos and memories, customize the design, and share with family and friends.
The free plan includes creating unlimited memorial pages, uploading photos & videos, choosing from premium templates, previewing everything before paying, and sharing drafts with family. No credit card required.
The Lifetime plan is a one-time payment that gives you permanent access to all premium features for the lifetime of OneTribute. Your memorial page will remain online with no recurring fees. This includes all future feature updates, priority support for life, and the ability to transfer ownership to family members if needed. You can also download a PDF keepsake anytime to preserve your memories offline. It's the best value for creating a lasting tribute.
We offer a 30-day money-back guarantee on all paid plans. If you're not completely satisfied with OneTribute, simply contact us within 30 days of your purchase for a full refund, no questions asked. This applies to monthly, yearly, and lifetime plans.
Yes, you can upgrade or downgrade your plan at any time from your account settings. When upgrading, you'll be charged the prorated difference. When downgrading, your account will be credited and applied to future billing. Changes take effect immediately.
Absolutely. We use industry-standard encryption and security measures to protect your data and memories. Your content is stored securely and backed up regularly across multiple locations.
Yes, you can cancel your subscription at any time from your account settings. There are no cancellation fees or penalties. Your memorial page will remain accessible until the end of your current billing period. Note: Lifetime plan purchases are non-recurring and cannot be cancelled (but are covered by our 30-day refund policy).
Memorial pages on paid plans (Monthly, Yearly, or Lifetime) are hosted for the lifetime of OneTribute as long as your plan is active. Lifetime plan pages stay online with no recurring payments. Free plan pages remain accessible with basic features but may have limitations. Additionally, all premium plans include the ability to download a PDF keepsake, ensuring you always have an offline backup of your memorial.
Yes! You can invite family and friends to contribute photos, videos, and stories to the memorial page. Premium plans include advanced collaboration tools with role-based permissions (Owner, Editor, Viewer) so you can control who can make changes.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. All payments are processed securely through Stripe, the industry-leading payment processor. We never store your payment information on our servers.
You can switch from monthly to yearly billing at any time. When you upgrade, we'll credit any unused time from your monthly plan and apply it to your yearly subscription. You'll save 20% with yearly billing compared to paying monthly.
Yes! The Lifetime plan can be transferred to a family member if needed. Simply contact our support team, and we'll help facilitate the transfer. This ensures your memorial page can be maintained by loved ones. Remember, you can also download a PDF keepsake anytime to create a permanent offline archive.